Brochure
 

Guest-Direct Communication System

 

System enables authorized hotel staff to print messages and documents in color in individual guestrooms or groups of rooms:

Each guest receives a color personal "Welcome Message" in the guestroom upon arrival

Hotel staff can print reservations for shows, dinner, golf, etc. in the guests' rooms

Meeting agendas and changes can be printed in attendees' rooms by group code

Teasers can be printed encouraging guests to stay another night

Guest can print using a laptop as well as make copies and send and receive faxes

Guest can use the video checkout system and have their folio printed in their room

Hotel can deliver promotional materials instantly into guestrooms based on group codes

GUEST-Direct COMMUNICATION SYSTEM:

  • Authorized hotel computers may print across the network into the guestroom through the InnTechnology Server (e.g., the concierge can print a map or other requested instructions instantly for a particular guestroom; the golf course can print tee time confirmations along with directions, coupons, etc.). Such a computer will be able to print to the InnTechnology Server as it would to any network printer. After each print event has been sent, a window will pop up and the hotel staff user will be asked to enter the room number where that print job should be directed.
  • Hard copies of Folios may be printed across the network into the guestroom upon direct guest request through an Interactive Voice Response interface to the InnTechnology Server as well as upon guest request through the hotel's video checkout system (subject to supported PMS integration).
  • A personalized, standard Welcome Message from the hotel will be printed in the room upon check-in. The hotel will have the ability to modify this message at any time and to use it to promote hotel services.
  • Optionally, tailored Welcome Messages associated with guest Group Codes may be printed in the room upon check-in. The hotel will have the ability to create a tailored Welcome Message for any Group Code. (If no unique Welcome Message is associated with a Group Code the standard Welcome Message will be printed.)
  • Broadcast messages can be printed across the network to all rooms or any defined group of rooms. For example, all the members of a particular convention or group can receive notice of a meeting, schedule changes, maps, special invitations, promotions, etc.
  • Welcome Messages, Broadcast Messages and/or Folios can be printed in COLOR.
  • Brochures that were previously delivered by the bell staff can be printed in a guest's room or in a group of rooms. Creating another income stream for the property.

INN-ROOM OFFICE FEATURES:

  • In-room printing from a guest's laptop. The in-room All-In-One machine uses printer drivers that are part of standard Windows installations on laptop computers.
  • Private direct fax phone numbers will be managed by the system for each guestroom. Upon check-in the guest is automatically assigned a personal fax number. Optionally, the guest may be assigned a personal, direct voice telephone number which, when dialed, will ring directly to the room telephone. The guest simply gives these numbers to those who will need to contact him/her while away from their office. By dialing the guest's private voice number the caller is connected directly to the guest's room phone without first speaking to a hotel operator. Faxes will be received on the InnTechnology Server and then printed across the network to the guest's in-room All-In-One.

GENERAL FEATURES:

  • The InnTechnology Server will include an internal Fax Server. The hotel will be able to route all Main Number Faxes into the server. A hotel GSA will use a user remote interface to view the fax cover page. The UI will include a directory of all registered guests. Upon the GSA matching the fax to a particular guest, the InnTechnology Server will print the guest's fax directly in his guestroom. KEY BENEFIT: with all Main Number Faxes being received by the server, there will be no more lost guest faxes as any lost fax can be reprinted.
  • The system will bill by the page for guest originated printed, copied and faxed pages.
  • The system will monitor and report on the following conditions for each individual All-In-One: ink status; out-of-paper; pen missing; pen incorrectly installed; pen failure. Event reporting to hotel support staff can be by voice mail message and/or by e-mail.
  • The InnTechnology Server will have a friendly GUI (Graphical User Interface) for easy use by hotel staff
  • There will be LAN access into the InnTechnology Server for night audit and front office access
  • Authorized hotel staff can access the InnTechnology Server via the hotel's network and print materials in selected guestrooms or groups of rooms.